Sales Policy

By using this website or buying products via this website you agree to the following conditions:

  • We aim to dispatch all internet orders made before 4:00pm (NZST) on the same day, however if an item is out of stock or we have a very high volume of orders then this may take longer. If there is a delay due to product unavailability then we will get in touch to let you know.
  • All sales are final. Due to the nature of the product, returns will not be accepted unless there is a problem with the product itself.
  • If there are circumstances beyond our control or the delivery company involved is responsible for failure of delivery of a product, then PCNZ will not be held liable for failure of a product to be delivered in a timely fashion.
  • Products are out of stock from time to time due to plant/volume restrictions or the availability of raw material stock. We will do our best to notify consumers of these shortages but will not be held responsible for the effects of these shortages.
  • Information on this website is provided as general health information and is not intended to diagnose a condition for an individual. That is the duty of a qualified health care professional.
  • All text, logos and information is the property of PCNZ and is not allowed to be copied, stored or distributed for commercial use in any way.
  • The product packaging you receive may differ from that shown on our website.

General Pharmacy Delivery & Returns Policies

PCNZ has a range prescription and non-prescription products. Non-prescription items can be purchased through this website, over the phone or at our premises in the Glenfield/Wairau area in Auckland. If you would like advice, please phone (09-442-1727) or email us at to discuss your needs. We may not have the answer to every problem but we will do our best to help you within our scope of expertise.