Delivery / Returns Policy

Ordering a prescription medicine from PCNZ

Procedure for Pharmacists

PCNZ will compound a prescription medicine upon receiving a faxed copy of a valid prescription accompanied by our order form signed by our requesting pharmacist. (A copy of the form can be obtained on the 'About Us' page). This medicine will be supplied to the requesting pharmacist. If PCNZ is requested to supply the medicine DIRECTLY to the patient then the ORIGINAL prescription must be received by PCNZ before dispatched to the patient. We will not supply prescription products directly to a customer/patient unless we hold the original script on our premises.

Procedure for Patients   

PCNZ will compound a prescription medicine upon receiving an ORIGINAL valid prescription (scanned and faxed copies are not legally acceptable). We will not supply prescription products directly to a customer/patient unless we hold the original script at our premises.

Please also supply daytime contact details so that we can contact you to establish the correct delivery details and confirmation of payment prior to compounding your medicine.

If posting your prescription to us, we ask that you use fastpost and send the script to our postal address:

PCNZ

PO Box 101-142

North Shore Mail Center

Auckland 0745

If delivering in person or by courier, our physical address is:

62C Diana Dr

Glenfield 

North Shore City

If you want to present the script in person and collect the goods at our premises, we advise phoning first to arrange as there could be delays due to compounding schedules and availability of ingredients. Phone: 09-442-1727.

Ordering a Non-prescription product from PCNZ 

Products that do not require a prescription for purchase can be ordered soon through the products page here (PLEASE NOTE not all products are loaded here) by phone (09-1727), Fax (09-442-5851 please include contact details) or through a pharmacy on behalf of a customer.Product inquiries can be made also via email on the contact us page. 

Delivery -Unless otherwise stated, all products will be couriered to the customer. Our policy is to despatch goods within 5 working days of receiving payment, however this is subject to availability of ingredients and to the current work volume. We are often able to despatch commonly compounded goods within 2-3 days of receiving payment.